Level 1 Introduction to Quality

This course introduces the new quality manager or professional to the two principal quality systems, well-known quality tools and techniques and is interactive and thought-provoking.

Who needs this qualification?

This course is suitable for anyone who requires a greater understanding of quality concepts and quality management, including newly-appointJourney-to-Excellence-Qualityed quality managers and quality personnel

Why is this training important?

  • Understand how quality management fits into an organisation
  • Appreciate how quality can lead to improved customer satisfaction
  • Learn how to use process improvement tools
  • ISO 9001 and the business excellence model
  • Understand the value of auditing and continual improvement
  • Ensure quality is in the culture of the organisation

Learning outcomes

  • Explain the principles and concepts of quality management
  • Apply a quality management approach in their organisation
  • Plan their future continual professional needs.


time Duration 6 hours classroom programme / 30hours online learning
deque_landing_checklist-300px Assessment 60 questions multiple choice exam
prerequisites_icon_gpa Prerequisite None
arrow2 Suggested Progression Understanding Quality Auditing (level 2) course