Level 4 Total Quality Management (TQM)
This training course will help participants understand total quality concept and techniques for managing, controlling, and improving quality.
Who needs this qualification?
This training course is beneficial for executives, engineers, and supervisors from QA, production, maintenance, and engineering.
- Determine the impact of quality on profitability
- Adopt TQM as a fundamental business strategy
- Communicate the importance of customer focused TQM
At the successful completion of this course, you should be able to:
- Develop strategies to ensure that team members are actively encouraged and supported to participate in decision-making processes and to assume responsibility and exercise initiative as appropriate;
- Establish systems to ensure that the organisation’s continuous improvement processes are communicated to all stakeholders;
- Develop effective mentoring and coaching processes to ensure that individuals and teams are able to implement and support the organisation’s continuous improvement processes.