Level 1 Understanding Quality
This course introduces the new quality manager or professional to the two principal quality systems, well-known quality tools and techniques and is interactive and thought-provoking.
Who needs this qualification?
This course is suitable for anyone who requires a greater understanding of quality concepts and quality management, including newly-appointed quality managers and quality personnel
- Understand how quality management fits into an organisation
- Appreciate how quality can lead to improved customer satisfaction
- Learn how to use process improvement tools
- ISO 9001 and the business excellence model
- Understand the value of auditing and continual improvement
- Ensure quality is in the culture of the organisation
- Explain the principles and concepts of quality management
- Apply a quality management approach in their organisation
- Plan their future continual professional needs.